Taking Care of Business

Contacted the Nursing Home and told them I wanted to talk to the director.  The receptionist tried to get me to talk with the head nurse.  I told her NO I had already tried to talk with them and they did nothing.  She finally put me through to the Executive Director and I can't believe that he actually picked up the phone before 8 am.  I told him the detailed story about what happened yesterday, and how dirty the room was and how mad and upset I was that my daughter who is terminally ill-slept on the bed they had not cleaned and had been laying in a bed that had someone's else's blood and urine on it.  Told him just how dirty the floors were and the dust that covered everything in the room.  He apologized for everything and told me they don't operate their business like that and he would take care of the matter right now.  Within 15 minutes, he had investigated the situation and had people down there to clean the entire room including the blinds hanging on the windows.  I thought everything was taken care of and Jammie would be in a nice clean room so I would not have to worry about this anymore.

Jammie said when she got back to the room everything had been cleaned spotless and that included mopping the floor.  When I hung  up little did I know what would happen next.  Jammie did not call and tell me right away because she was afraid of retaliation against her for getting them in trouble.

Because the ladies had to clean the room they made Jammie all by herself move all her things to the bed by the door as you enter.  They did not help her move the recliner we just got her and help her out in any way.  They told her another resident was coming in and they were taking the bed that Jammie was in by the window.  Jammie never said anything she just did what they told her to do.

I called her the next morning around 7:00 am and ask how she was.  Boy was I surprised that they had made her move all her things to the bed by the door.  I had so many emotions going once I heard the news.  Jammie told me she is afraid now that I have said something to the director already I will just make it worse for her.
Jammie thinks I don't know who I'm talking to, but I know it's the executive director over the nursing home.  I was told by Dave the director if I had any problems to contact him and only him.  I'm doing what he told me to do.